United for the conservation of the Andean Bear

At Mercure bh Retiro, we are proud to be part of a strategic alliance with WWF Colombia, aimed at protecting the Andean bear, an emblematic species of our mountains and a symbol of Colombian biodiversity. This collaboration reinforces our commitment to sustainability and responsible tourism through concrete actions. This alliance is an opportunity to protect what makes us unique as a country and to reaffirm our role as a conscious hotel chain that leaves a positive impact in every territory.
Tourism with purpose - Conservation in action.

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Diversity that is lived in every experience

At Mercure bh El Retiro, we believe in authentic hospitality, where all people are welcomed and celebrated just as they are. That is why we are a chain affiliated with the Chamber of Diversity and we are in the process of certification with Friendly BIZ, reaffirming our commitment to creating diverse, equitable, and inclusive spaces.

More than hotels, we are a place where difference adds value, where equality is felt, and where inclusion transforms every stay into a memorable experience.
Our purpose is clear: to offer you quality service with warmth, in safe, respectful, and open environments for all.

Default No Cleaning: a simple gesture, a real impact

As part of our Green Guests movement, at Mercure bh El Retiro we have implemented the Default No Cleaning initiative, which transforms sustainable hospitality. With this program, daily cleaning service is provided only at the request of the guest, reducing water, energy, and chemical consumption, thereby contributing to the care of the planet. This action aligns with our partnership with WWF, inviting each guest to protect the Andean Bear, a symbol of our biodiversity.

At Mercure bh El Retiro, we believe that sustainability is a choice that enriches the experience and leaves a positive footprint on every stay.

Saving the Amazon: we plant life in the heart of the planet

At bh hotels, we believe that hospitality can also be a way to care for the planet. That's why we have joined Saving the Amazon, an organization that protects and restores the Colombian Amazon by planting native trees alongside indigenous communities.

Through this alliance, we contribute to the conservation of biodiversity, offsetting our carbon footprint, and strengthening local communities. Each tree planted in the name of our hotels is georeferenced and monitored, ensuring its growth and care for more than three years.

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Certifications

NTS-TS 002

NTS - TS 002 Certification: Commitment to Sustainable Tourism

In our hotels, we have received the NTS - TS 002 certification in sustainable tourism, a distinction that validates our good environmental, sociocultural, and economic practices. Thanks to this standard, we gain access to the Colombian Environmental Seal, an official recognition that reflects our commitment to the environment and is awarded by the Superintendence of Industry and Trade. This certification strengthens sustainability in the territories where we operate, promotes the conservation of natural and cultural heritage, and fosters greater environmental awareness among our guests and communities. Sustainability with purpose. Tourism with a positive impact.

Colombian Environmental Seal

Colombian Environmental Seal: Guarantee of real sustainability

The Colombian Environmental Seal (SAC) supports our commitment to sustainability, differentiating us in the market with responsible products and services. This official seal provides verified information about our environmental impact, helping our guests and partners make more conscious decisions. We promote circular economy practices that encourage reuse and recycling, while strengthening our image as a company committed to the sustainable development of the country. Furthermore, the SAC positions us as an active part of responsible tourism, promoting Colombia as a regional benchmark in sustainability.

Carbon Neutral Certification: Climate action with impact

Carbon Footprint

Our carbon neutral certification recognizes that we have achieved a balance in our greenhouse gas emissions by combining reduction actions with compensation through sustainable projects. This process, backed by international standards and verification entities, reflects our genuine commitment to the fight against climate change. In addition to generating a positive impact on the planet, this certification strengthens our competitiveness, corporate reputation, and operational efficiency. Less footprint. More future

Green Guest: A Conscious Way of Staying

Green Guests

Green Guest is much more than a program: it is our way of integrating sustainability into every moment of the customer experience. From booking to check-out, we strive for every interaction to reflect our values and turn every stay into an opportunity to create a positive impact on the environment, on people, and on the planet.